Month: July 2018

The Bicol Electic Cooperatives Association (BECA) and the National Electrification Administration (NEA)  held the seminar-workshops on the organization of member-consumer-owners and on how to conduct consumer satisfaction survey for bicol electric coops on June 7 and 8, 2018, respectively, at Villa Caceres Hotel, Naga City.

 

Upon request of BECA President and CASURECO I GM Ana Sylvia M. Alsisto, NEA acceded to hold the said seminar-workshops in bicol instead of doing it in Metro Manila in order to allow as many bicol EC participants as possible at the least cost.

 

On June 7, 2018, the MCO organizing was conducted by the NEA-IDD-CDPD team composed of  Guillermo M. Paz, DCPD Head; Ma. Regina C. Filoteo, Info. Chief; Claire P. Quetua, Sr. Info. Officer and Geralene T. Castro, CRO. The activity was attended by the bicol coops’ ISD/MSD Managers, Member Services Division Head and Info Officers. Bicol AIM President Ramoncito Carranza and VP Concordio Romano, gave the welcome and closing remarks, respectively.

On June 8, 2018, the Consumer Satisfaction Survey seminar-workshop was conducted by the NEA personnel headed by Mr. Nollie B. Alamillo, Manager, Institutional Development Department -NEA.

 

The activity  was attended by the General Managers, Institutional Services Department Managers, Area Managers, Branch Managers, Information Officers, Consumer’s Welfare Desk Officers and Information Technology Specialists from the 11 Bicol ECs. SORECO II outnumbered the attendees with 21 participants, 9 of them were Branch Managers, 11 were Consumer’s Welfare Desk Officers and 1 Information Technology Specialist.

 

The main objectives of the seminar workshop are to measure customer satisfaction through feedback mechanism, improve delivery of electric service, strengthen linkage between electric utilities and MCOS and to earn their  trust and loyalty. Mr. Guillermo M. Paz, CDPD Head,  emphasized the role of ISD Managers & Area Managers & CWDOs in handling consumer’s complaint until it is settled and resolved.

 

IDD chief Nollie B. Alamillo  discussed the policy re: Customer Satisfaction Survey and the mechanics of its implementation as part of the 2018 NEA performance evaluation criteria for electric cooperatives.# (Justo Lito B. Destura)

The Camarines Sur II and III Electric Cooperatives’ staff  (CASURECO 2 & 3) on separate occasions recently visited SORECO II to gain insights and establish points of reference on SORECO II’ electronic voting and e-registration projects which were recently implemented in January, 2018 and in April this year, respectively.

 

Mr. Rolando Pante, CASURECO II ISD Manager, together with his staff, Elmer Clarete, Jonnil  Da Siona, Everild Gerd Pablo, Mark Allen Deduque and Cristine Amenillo visited SORECO II April 24, 2018 to query on the policy guidelines and processes in the conduct of board directors’ election through electronic voting of member-consumer-owners. Electronic voting is a term

used to describe the act of voting using electronic systems to cast and count votes. This technology was used by SORECO II when it conducted its board directors’ elections  covering nine (9) districts in January 13, 2018. With CASURECO II’s stay, it hopes to also use the same technology in their franchise area.

 

Similarly, Ms. Caroline Yorobe, CASURECO III ISD chief, together with her IT staff, Angeline Roman, Mariela Sharif, Kathleen Martal, Mary Joy Ajero and Ann Rochi Iraola dropped by SORECO II office on May 5, 2018 to see for themselves how the electronic registration of member-consumer-owners worked when SORECO II held its 29th Annual General Assembly (AGMA) on April 21, 2018.

 

In both instances, MSDM Ramoncito J. Carranza & Systems Administrator Antonio Sale, Jr. answered their queries and guided them in simulating the e-voting and e-registration systems. With the approval of the National Elecrification Administration, the e-voting and e-registration are first to be used or implemented in SORECO II from among the electric cooperatives in the bicol region.#moncarranza

 

The Sorsogon II Electric Cooperative through General Manager, Atty. Percival G. Alvarez, ordered on May 18, 2018, the exemption of senior citizens and persons with disability, who are member-consumers of electricity from the payment of the value added tax (VAT) on distribution, supply and metering (DSM) charges on their monthly power bills.

 

In his memorandum issued, the general manager directed the Consumer Accounts Management Department to immediately adjust the coop’s billing software and implement the exemptions in favor of the seniors and pwds whose power bills are under their names.

 

The exemption on the sale, lease of goods and services was anchored on Section 34 of Republic Act 10963, known as the Tax Reform for Acceleration and Inclusion Law or the TRAIN Law in relation to RA 9994 otherwise called as the Senior Citizens’ Act of 2010 and RA 10754 or the Act Expanding the Benefits and Privileges of Persons with Disability.

 

The twelve percent (12%) value added tax (VAT) exemption on distribution, supply and metering (DSM) charges on the monthly power bills will ease the senior citizens’ and PWDs’ expenses on power cost thus giving them the chance to instead spend the saved money for their medical and other basic needs. #moncarranza